Arrivata risposta da ryanair

Questa era la mia richiesta:
Lugas

Via xxxxx

xxxxxx

ITALY

E-mail xxxxxxxx



Spett.le EU Passanger Compensation Dept

Ryanair Head Office

Dublin Airport

Co Dublin

xxxxxxxx, OCTOBER 6, 2007

Oggetto: Reimbursement cancelled flight
Dear Sirs,

On September 26, 2007 your company cancelled flight FR 9936 from Cagliari
to Pisa.

When this happened, the best solution your customer service desk was able
to offer us, after having obliged us to spend a night in the airport, was a
flight to Pisa on September 27th at 10.30 (almost a day after our scheduled
flight).

For us, however, this solution was not a possibility as we desperately
needed to go to Pisa as quickly as possible. For this reason, we were
obligated to purchase seats on a Meridiana flight departing from Cagliari at
6.00 o'clock of the 27th for Florence, and then to take a bus for Pisa
airport.

Because of all the problems we were forced to face, we ask you a refund of
the followings extra expenses (188.08 ?) we had:

- to buy two Meridiana tickets from Cagliari to Florence the 27th September
2007 at 6.00 flight IG 3462: ? 172.08

- to buy two bus tickets Terravision from Florence airport to Pisa airport
on the same date at 8.44: ? 16.00

I am enclosing copies of all relevant tickets with dates and prices.

If you require any further information, please feel free to contact me.

Needless to say, while I understand this situation was beyond your control,
it was quite an inconvenience and I would appreciate resolving this matter
as quickly as possible.

Sincerely,Lugas



e questa la loro risposta



14/11/2007

Without Prejudice

Mr xxxxxx

xxxxxxx

OurRef. xxxxxxxx



Dear Mr xxxxxx,

I acknowledge receipt of your letter dated on the 5th of October.

I firstly do sincerely regret if you were no aware of your rights under the
EU Regulation, I am at a loss as to how this would be so, given that the
EU261 Article 14.1 notice was displayed at the airport and the EU261 Article
14.2 passangers information leaflet was also provided to passangers of
FR9936 on the 26/09/2007 which was cancelled due to tecnical safety issues
with the aircraft.

In the event of a cancellation passangers are provided with the EU261
Article 14.2 leaflet witch outlines with the following options:

1. Transport on the next available flight on the same route (if for any
reason assistance ha no been provided - receipted expenses for refreshments
and/or accomodation incurred during delay should be submitted to the airline
for payment).

2. Transport from another Ryanair departure airport or via a Ryanair hub to
the original destination (receipted public transport expenses to the new
departure airport to be paid by the airline on submission of receipts).

3. Full Refund.

A full refund of 31.96 euro for the cancelled flight has been done into your
visa electron card on the 12th of November. Given that your flight was
cancelled for reasons outside of our control (extraordinary circumstances)
no monetary compensation under article 7 of EU261/2004 is due.

I must further advise that Ryanair does not accept that passangers purchase
new full fares with alternative carriers without prior agreement with
Ryanair to be comparable transport arrangements and Ryanair is not liable
for the extra exspenses incurred as a result of purchasing a higter fare
with an alternative airline.

Your sincerely

For and on behalf of

RYANAIR LIMITED

Adam Gebica

Customer Relations



Occorre precisare che:

1. Non era possibile nessun'altra opzione per raggiungere Pisa da qualsiasi
aeroporto della Sardegna;

2. Qualora avessi potuto chiedere il consenso a ryanair (alle due di notte?)
la soluzione utilizzata era comunque l'unica praticabile.



Cosa ne pensate?

Grazie

Io penso che tu ti debba appellare ad un qualsiasi ufficio ENAV che si
occupa del rispetto degli accordi europei a tutela dei passeggeri.

Certo che Ryan Air avrebbe dovuto dare il consenso.. ma chi c'era della
Ryan Air in quel frangente ??

Mi pare che sia obbligo delle linee aere garantire la prima soluzione
possibile accettata dal cliente.
In effetti. avrebbero dovuto proporti essi stessi la soluzione da te
adottata.

vedi un po' cosa ti dice l'ENAV
auguri
Lugas <kerki@tiscali.it> wrote in message
473de0c9$0$16022$5fc30a8@news.tiscali.it...[color=blue]
> Questa era la mia richiesta:
> Lugas
>
> Via xxxxx
>
> xxxxxx
>
> ITALY
>
> E-mail xxxxxxxx
>
>
>
> Spett.le EU Passanger Compensation Dept
>
> Ryanair Head Office
>
> Dublin Airport
>
> Co Dublin
>
> xxxxxxxx, OCTOBER 6, 2007
>
> Oggetto: Reimbursement cancelled flight
> Dear Sirs,
>
> On September 26, 2007 your company cancelled flight FR 9936 from Cagliari
> to Pisa.
>
> When this happened, the best solution your customer service desk was able
> to offer us, after having obliged us to spend a night in the airport, was[/color]
a[color=blue]
> flight to Pisa on September 27th at 10.30 (almost a day after our[/color]
scheduled[color=blue]
> flight).
>
> For us, however, this solution was not a possibility as we desperately
> needed to go to Pisa as quickly as possible. For this reason, we were
> obligated to purchase seats on a Meridiana flight departing from Cagliari[/color]
at[color=blue]
> 6.00 o'clock of the 27th for Florence, and then to take a bus for Pisa
> airport.
>
> Because of all the problems we were forced to face, we ask you a refund of
> the followings extra expenses (188.08 ?) we had:
>
> - to buy two Meridiana tickets from Cagliari to Florence the 27th[/color]
September[color=blue]
> 2007 at 6.00 flight IG 3462: ? 172.08
>
> - to buy two bus tickets Terravision from Florence airport to Pisa airport
> on the same date at 8.44: ? 16.00
>
> I am enclosing copies of all relevant tickets with dates and prices.
>
> If you require any further information, please feel free to contact me.
>
> Needless to say, while I understand this situation was beyond your[/color]
control,[color=blue]
> it was quite an inconvenience and I would appreciate resolving this matter
> as quickly as possible.
>
> Sincerely,Lugas
>
>
>
> e questa la loro risposta
>
>
>
> 14/11/2007
>
> Without Prejudice
>
> Mr xxxxxx
>
> xxxxxxx
>
> OurRef. xxxxxxxx
>
>
>
> Dear Mr xxxxxx,
>
> I acknowledge receipt of your letter dated on the 5th of October.
>
> I firstly do sincerely regret if you were no aware of your rights under[/color]
the[color=blue]
> EU Regulation, I am at a loss as to how this would be so, given that the
> EU261 Article 14.1 notice was displayed at the airport and the EU261[/color]
Article[color=blue]
> 14.2 passangers information leaflet was also provided to passangers of
> FR9936 on the 26/09/2007 which was cancelled due to tecnical safety issues
> with the aircraft.
>
> In the event of a cancellation passangers are provided with the EU261
> Article 14.2 leaflet witch outlines with the following options:
>
> 1. Transport on the next available flight on the same route (if for any
> reason assistance ha no been provided - receipted expenses for[/color]
refreshments[color=blue]
> and/or accomodation incurred during delay should be submitted to the[/color]
airline[color=blue]
> for payment).
>
> 2. Transport from another Ryanair departure airport or via a Ryanair hub[/color]
to[color=blue]
> the original destination (receipted public transport expenses to the new
> departure airport to be paid by the airline on submission of receipts).
>
> 3. Full Refund.
>
> A full refund of 31.96 euro for the cancelled flight has been done into[/color]
your[color=blue]
> visa electron card on the 12th of November. Given that your flight was
> cancelled for reasons outside of our control (extraordinary circumstances)
> no monetary compensation under article 7 of EU261/2004 is due.
>
> I must further advise that Ryanair does not accept that passangers[/color]
purchase[color=blue]
> new full fares with alternative carriers without prior agreement with
> Ryanair to be comparable transport arrangements and Ryanair is not liable
> for the extra exspenses incurred as a result of purchasing a higter fare
> with an alternative airline.
>
> Your sincerely
>
> For and on behalf of
>
> RYANAIR LIMITED
>
> Adam Gebica
>
> Customer Relations
>
>
>
> Occorre precisare che:
>
> 1. Non era possibile nessun'altra opzione per raggiungere Pisa da[/color]
qualsiasi[color=blue]
> aeroporto della Sardegna;
>
> 2. Qualora avessi potuto chiedere il consenso a ryanair (alle due di[/color]
notte?)[color=blue]
> la soluzione utilizzata era comunque l'unica praticabile.
>
>
>
> Cosa ne pensate?
>
> Grazie
>
>
>
>
>
>
>
>
>
>[/color]

Io penso che tu ti debba appellare ad un qualsiasi ufficio ENAV che si
occupa del rispetto degli accordi europei a tutela dei passeggeri.

Certo che Ryan Air avrebbe dovuto dare il consenso.. ma chi c'era della
Ryan Air in quel frangente ??

Mi pare che sia obbligo delle linee aere garantire la prima soluzione
possibile accettata dal cliente.
In effetti. avrebbero dovuto proporti essi stessi la soluzione da te
adottata.

vedi un po' cosa ti dice l'ENAV
auguri
Lugas <kerki@tiscali.it> wrote in message
473de0c9$0$16022$5fc30a8@news.tiscali.it...[color=blue]
> Questa era la mia richiesta:
> Lugas
>
> Via xxxxx
>
> xxxxxx
>
> ITALY
>
> E-mail xxxxxxxx
>
>
>
> Spett.le EU Passanger Compensation Dept
>
> Ryanair Head Office
>
> Dublin Airport
>
> Co Dublin
>
> xxxxxxxx, OCTOBER 6, 2007
>
> Oggetto: Reimbursement cancelled flight
> Dear Sirs,
>
> On September 26, 2007 your company cancelled flight FR 9936 from Cagliari
> to Pisa.
>
> When this happened, the best solution your customer service desk was able
> to offer us, after having obliged us to spend a night in the airport, was[/color]
a[color=blue]
> flight to Pisa on September 27th at 10.30 (almost a day after our[/color]
scheduled[color=blue]
> flight).
>
> For us, however, this solution was not a possibility as we desperately
> needed to go to Pisa as quickly as possible. For this reason, we were
> obligated to purchase seats on a Meridiana flight departing from Cagliari[/color]
at[color=blue]
> 6.00 o'clock of the 27th for Florence, and then to take a bus for Pisa
> airport.
>
> Because of all the problems we were forced to face, we ask you a refund of
> the followings extra expenses (188.08 ?) we had:
>
> - to buy two Meridiana tickets from Cagliari to Florence the 27th[/color]
September[color=blue]
> 2007 at 6.00 flight IG 3462: ? 172.08
>
> - to buy two bus tickets Terravision from Florence airport to Pisa airport
> on the same date at 8.44: ? 16.00
>
> I am enclosing copies of all relevant tickets with dates and prices.
>
> If you require any further information, please feel free to contact me.
>
> Needless to say, while I understand this situation was beyond your[/color]
control,[color=blue]
> it was quite an inconvenience and I would appreciate resolving this matter
> as quickly as possible.
>
> Sincerely,Lugas
>
>
>
> e questa la loro risposta
>
>
>
> 14/11/2007
>
> Without Prejudice
>
> Mr xxxxxx
>
> xxxxxxx
>
> OurRef. xxxxxxxx
>
>
>
> Dear Mr xxxxxx,
>
> I acknowledge receipt of your letter dated on the 5th of October.
>
> I firstly do sincerely regret if you were no aware of your rights under[/color]
the[color=blue]
> EU Regulation, I am at a loss as to how this would be so, given that the
> EU261 Article 14.1 notice was displayed at the airport and the EU261[/color]
Article[color=blue]
> 14.2 passangers information leaflet was also provided to passangers of
> FR9936 on the 26/09/2007 which was cancelled due to tecnical safety issues
> with the aircraft.
>
> In the event of a cancellation passangers are provided with the EU261
> Article 14.2 leaflet witch outlines with the following options:
>
> 1. Transport on the next available flight on the same route (if for any
> reason assistance ha no been provided - receipted expenses for[/color]
refreshments[color=blue]
> and/or accomodation incurred during delay should be submitted to the[/color]
airline[color=blue]
> for payment).
>
> 2. Transport from another Ryanair departure airport or via a Ryanair hub[/color]
to[color=blue]
> the original destination (receipted public transport expenses to the new
> departure airport to be paid by the airline on submission of receipts).
>
> 3. Full Refund.
>
> A full refund of 31.96 euro for the cancelled flight has been done into[/color]
your[color=blue]
> visa electron card on the 12th of November. Given that your flight was
> cancelled for reasons outside of our control (extraordinary circumstances)
> no monetary compensation under article 7 of EU261/2004 is due.
>
> I must further advise that Ryanair does not accept that passangers[/color]
purchase[color=blue]
> new full fares with alternative carriers without prior agreement with
> Ryanair to be comparable transport arrangements and Ryanair is not liable
> for the extra exspenses incurred as a result of purchasing a higter fare
> with an alternative airline.
>
> Your sincerely
>
> For and on behalf of
>
> RYANAIR LIMITED
>
> Adam Gebica
>
> Customer Relations
>
>
>
> Occorre precisare che:
>
> 1. Non era possibile nessun'altra opzione per raggiungere Pisa da[/color]
qualsiasi[color=blue]
> aeroporto della Sardegna;
>
> 2. Qualora avessi potuto chiedere il consenso a ryanair (alle due di[/color]
notte?)[color=blue]
> la soluzione utilizzata era comunque l'unica praticabile.
>
>
>
> Cosa ne pensate?
>
> Grazie
>
>
>
>
>
>
>
>
>
>[/color]

Io penso che tu ti debba appellare ad un qualsiasi ufficio ENAV che si
occupa del rispetto degli accordi europei a tutela dei passeggeri.

Certo che Ryan Air avrebbe dovuto dare il consenso.. ma chi c'era della
Ryan Air in quel frangente ??

Mi pare che sia obbligo delle linee aere garantire la prima soluzione
possibile accettata dal cliente.
In effetti. avrebbero dovuto proporti essi stessi la soluzione da te
adottata.

vedi un po' cosa ti dice l'ENAV
auguri
Lugas <kerki@tiscali.it> wrote in message
473de0c9$0$16022$5fc30a8@news.tiscali.it...[color=blue]
> Questa era la mia richiesta:
> Lugas
>
> Via xxxxx
>
> xxxxxx
>
> ITALY
>
> E-mail xxxxxxxx
>
>
>
> Spett.le EU Passanger Compensation Dept
>
> Ryanair Head Office
>
> Dublin Airport
>
> Co Dublin
>
> xxxxxxxx, OCTOBER 6, 2007
>
> Oggetto: Reimbursement cancelled flight
> Dear Sirs,
>
> On September 26, 2007 your company cancelled flight FR 9936 from Cagliari
> to Pisa.
>
> When this happened, the best solution your customer service desk was able
> to offer us, after having obliged us to spend a night in the airport, was[/color]
a[color=blue]
> flight to Pisa on September 27th at 10.30 (almost a day after our[/color]
scheduled[color=blue]
> flight).
>
> For us, however, this solution was not a possibility as we desperately
> needed to go to Pisa as quickly as possible. For this reason, we were
> obligated to purchase seats on a Meridiana flight departing from Cagliari[/color]
at[color=blue]
> 6.00 o'clock of the 27th for Florence, and then to take a bus for Pisa
> airport.
>
> Because of all the problems we were forced to face, we ask you a refund of
> the followings extra expenses (188.08 ?) we had:
>
> - to buy two Meridiana tickets from Cagliari to Florence the 27th[/color]
September[color=blue]
> 2007 at 6.00 flight IG 3462: ? 172.08
>
> - to buy two bus tickets Terravision from Florence airport to Pisa airport
> on the same date at 8.44: ? 16.00
>
> I am enclosing copies of all relevant tickets with dates and prices.
>
> If you require any further information, please feel free to contact me.
>
> Needless to say, while I understand this situation was beyond your[/color]
control,[color=blue]
> it was quite an inconvenience and I would appreciate resolving this matter
> as quickly as possible.
>
> Sincerely,Lugas
>
>
>
> e questa la loro risposta
>
>
>
> 14/11/2007
>
> Without Prejudice
>
> Mr xxxxxx
>
> xxxxxxx
>
> OurRef. xxxxxxxx
>
>
>
> Dear Mr xxxxxx,
>
> I acknowledge receipt of your letter dated on the 5th of October.
>
> I firstly do sincerely regret if you were no aware of your rights under[/color]
the[color=blue]
> EU Regulation, I am at a loss as to how this would be so, given that the
> EU261 Article 14.1 notice was displayed at the airport and the EU261[/color]
Article[color=blue]
> 14.2 passangers information leaflet was also provided to passangers of
> FR9936 on the 26/09/2007 which was cancelled due to tecnical safety issues
> with the aircraft.
>
> In the event of a cancellation passangers are provided with the EU261
> Article 14.2 leaflet witch outlines with the following options:
>
> 1. Transport on the next available flight on the same route (if for any
> reason assistance ha no been provided - receipted expenses for[/color]
refreshments[color=blue]
> and/or accomodation incurred during delay should be submitted to the[/color]
airline[color=blue]
> for payment).
>
> 2. Transport from another Ryanair departure airport or via a Ryanair hub[/color]
to[color=blue]
> the original destination (receipted public transport expenses to the new
> departure airport to be paid by the airline on submission of receipts).
>
> 3. Full Refund.
>
> A full refund of 31.96 euro for the cancelled flight has been done into[/color]
your[color=blue]
> visa electron card on the 12th of November. Given that your flight was
> cancelled for reasons outside of our control (extraordinary circumstances)
> no monetary compensation under article 7 of EU261/2004 is due.
>
> I must further advise that Ryanair does not accept that passangers[/color]
purchase[color=blue]
> new full fares with alternative carriers without prior agreement with
> Ryanair to be comparable transport arrangements and Ryanair is not liable
> for the extra exspenses incurred as a result of purchasing a higter fare
> with an alternative airline.
>
> Your sincerely
>
> For and on behalf of
>
> RYANAIR LIMITED
>
> Adam Gebica
>
> Customer Relations
>
>
>
> Occorre precisare che:
>
> 1. Non era possibile nessun'altra opzione per raggiungere Pisa da[/color]
qualsiasi[color=blue]
> aeroporto della Sardegna;
>
> 2. Qualora avessi potuto chiedere il consenso a ryanair (alle due di[/color]
notte?)[color=blue]
> la soluzione utilizzata era comunque l'unica praticabile.
>
>
>
> Cosa ne pensate?
>
> Grazie
>
>
>
>
>
>
>
>
>
>[/color]

Io penso che tu ti debba appellare ad un qualsiasi ufficio ENAV che si
occupa del rispetto degli accordi europei a tutela dei passeggeri.

Certo che Ryan Air avrebbe dovuto dare il consenso.. ma chi c'era della
Ryan Air in quel frangente ??

Mi pare che sia obbligo delle linee aere garantire la prima soluzione
possibile accettata dal cliente.
In effetti. avrebbero dovuto proporti essi stessi la soluzione da te
adottata.

vedi un po' cosa ti dice l'ENAV
auguri
Lugas <kerki@tiscali.it> wrote in message
473de0c9$0$16022$5fc30a8@news.tiscali.it...[color=blue]
> Questa era la mia richiesta:
> Lugas
>
> Via xxxxx
>
> xxxxxx
>
> ITALY
>
> E-mail xxxxxxxx
>
>
>
> Spett.le EU Passanger Compensation Dept
>
> Ryanair Head Office
>
> Dublin Airport
>
> Co Dublin
>
> xxxxxxxx, OCTOBER 6, 2007
>
> Oggetto: Reimbursement cancelled flight
> Dear Sirs,
>
> On September 26, 2007 your company cancelled flight FR 9936 from Cagliari
> to Pisa.
>
> When this happened, the best solution your customer service desk was able
> to offer us, after having obliged us to spend a night in the airport, was[/color]
a[color=blue]
> flight to Pisa on September 27th at 10.30 (almost a day after our[/color]
scheduled[color=blue]
> flight).
>
> For us, however, this solution was not a possibility as we desperately
> needed to go to Pisa as quickly as possible. For this reason, we were
> obligated to purchase seats on a Meridiana flight departing from Cagliari[/color]
at[color=blue]
> 6.00 o'clock of the 27th for Florence, and then to take a bus for Pisa
> airport.
>
> Because of all the problems we were forced to face, we ask you a refund of
> the followings extra expenses (188.08 ?) we had:
>
> - to buy two Meridiana tickets from Cagliari to Florence the 27th[/color]
September[color=blue]
> 2007 at 6.00 flight IG 3462: ? 172.08
>
> - to buy two bus tickets Terravision from Florence airport to Pisa airport
> on the same date at 8.44: ? 16.00
>
> I am enclosing copies of all relevant tickets with dates and prices.
>
> If you require any further information, please feel free to contact me.
>
> Needless to say, while I understand this situation was beyond your[/color]
control,[color=blue]
> it was quite an inconvenience and I would appreciate resolving this matter
> as quickly as possible.
>
> Sincerely,Lugas
>
>
>
> e questa la loro risposta
>
>
>
> 14/11/2007
>
> Without Prejudice
>
> Mr xxxxxx
>
> xxxxxxx
>
> OurRef. xxxxxxxx
>
>
>
> Dear Mr xxxxxx,
>
> I acknowledge receipt of your letter dated on the 5th of October.
>
> I firstly do sincerely regret if you were no aware of your rights under[/color]
the[color=blue]
> EU Regulation, I am at a loss as to how this would be so, given that the
> EU261 Article 14.1 notice was displayed at the airport and the EU261[/color]
Article[color=blue]
> 14.2 passangers information leaflet was also provided to passangers of
> FR9936 on the 26/09/2007 which was cancelled due to tecnical safety issues
> with the aircraft.
>
> In the event of a cancellation passangers are provided with the EU261
> Article 14.2 leaflet witch outlines with the following options:
>
> 1. Transport on the next available flight on the same route (if for any
> reason assistance ha no been provided - receipted expenses for[/color]
refreshments[color=blue]
> and/or accomodation incurred during delay should be submitted to the[/color]
airline[color=blue]
> for payment).
>
> 2. Transport from another Ryanair departure airport or via a Ryanair hub[/color]
to[color=blue]
> the original destination (receipted public transport expenses to the new
> departure airport to be paid by the airline on submission of receipts).
>
> 3. Full Refund.
>
> A full refund of 31.96 euro for the cancelled flight has been done into[/color]
your[color=blue]
> visa electron card on the 12th of November. Given that your flight was
> cancelled for reasons outside of our control (extraordinary circumstances)
> no monetary compensation under article 7 of EU261/2004 is due.
>
> I must further advise that Ryanair does not accept that passangers[/color]
purchase[color=blue]
> new full fares with alternative carriers without prior agreement with
> Ryanair to be comparable transport arrangements and Ryanair is not liable
> for the extra exspenses incurred as a result of purchasing a higter fare
> with an alternative airline.
>
> Your sincerely
>
> For and on behalf of
>
> RYANAIR LIMITED
>
> Adam Gebica
>
> Customer Relations
>
>
>
> Occorre precisare che:
>
> 1. Non era possibile nessun'altra opzione per raggiungere Pisa da[/color]
qualsiasi[color=blue]
> aeroporto della Sardegna;
>
> 2. Qualora avessi potuto chiedere il consenso a ryanair (alle due di[/color]
notte?)[color=blue]
> la soluzione utilizzata era comunque l'unica praticabile.
>
>
>
> Cosa ne pensate?
>
> Grazie
>
>
>
>
>
>
>
>
>
>[/color]

Io penso che tu ti debba appellare ad un qualsiasi ufficio ENAV che si
occupa del rispetto degli accordi europei a tutela dei passeggeri.

Certo che Ryan Air avrebbe dovuto dare il consenso.. ma chi c'era della
Ryan Air in quel frangente ??

Mi pare che sia obbligo delle linee aere garantire la prima soluzione
possibile accettata dal cliente.
In effetti. avrebbero dovuto proporti essi stessi la soluzione da te
adottata.

vedi un po' cosa ti dice l'ENAV
auguri
Lugas <kerki@tiscali.it> wrote in message
473de0c9$0$16022$5fc30a8@news.tiscali.it...[color=blue]
> Questa era la mia richiesta:
> Lugas
>
> Via xxxxx
>
> xxxxxx
>
> ITALY
>
> E-mail xxxxxxxx
>
>
>
> Spett.le EU Passanger Compensation Dept
>
> Ryanair Head Office
>
> Dublin Airport
>
> Co Dublin
>
> xxxxxxxx, OCTOBER 6, 2007
>
> Oggetto: Reimbursement cancelled flight
> Dear Sirs,
>
> On September 26, 2007 your company cancelled flight FR 9936 from Cagliari
> to Pisa.
>
> When this happened, the best solution your customer service desk was able
> to offer us, after having obliged us to spend a night in the airport, was[/color]
a[color=blue]
> flight to Pisa on September 27th at 10.30 (almost a day after our[/color]
scheduled[color=blue]
> flight).
>
> For us, however, this solution was not a possibility as we desperately
> needed to go to Pisa as quickly as possible. For this reason, we were
> obligated to purchase seats on a Meridiana flight departing from Cagliari[/color]
at[color=blue]
> 6.00 o'clock of the 27th for Florence, and then to take a bus for Pisa
> airport.
>
> Because of all the problems we were forced to face, we ask you a refund of
> the followings extra expenses (188.08 ?) we had:
>
> - to buy two Meridiana tickets from Cagliari to Florence the 27th[/color]
September[color=blue]
> 2007 at 6.00 flight IG 3462: ? 172.08
>
> - to buy two bus tickets Terravision from Florence airport to Pisa airport
> on the same date at 8.44: ? 16.00
>
> I am enclosing copies of all relevant tickets with dates and prices.
>
> If you require any further information, please feel free to contact me.
>
> Needless to say, while I understand this situation was beyond your[/color]
control,[color=blue]
> it was quite an inconvenience and I would appreciate resolving this matter
> as quickly as possible.
>
> Sincerely,Lugas
>
>
>
> e questa la loro risposta
>
>
>
> 14/11/2007
>
> Without Prejudice
>
> Mr xxxxxx
>
> xxxxxxx
>
> OurRef. xxxxxxxx
>
>
>
> Dear Mr xxxxxx,
>
> I acknowledge receipt of your letter dated on the 5th of October.
>
> I firstly do sincerely regret if you were no aware of your rights under[/color]
the[color=blue]
> EU Regulation, I am at a loss as to how this would be so, given that the
> EU261 Article 14.1 notice was displayed at the airport and the EU261[/color]
Article[color=blue]
> 14.2 passangers information leaflet was also provided to passangers of
> FR9936 on the 26/09/2007 which was cancelled due to tecnical safety issues
> with the aircraft.
>
> In the event of a cancellation passangers are provided with the EU261
> Article 14.2 leaflet witch outlines with the following options:
>
> 1. Transport on the next available flight on the same route (if for any
> reason assistance ha no been provided - receipted expenses for[/color]
refreshments[color=blue]
> and/or accomodation incurred during delay should be submitted to the[/color]
airline[color=blue]
> for payment).
>
> 2. Transport from another Ryanair departure airport or via a Ryanair hub[/color]
to[color=blue]
> the original destination (receipted public transport expenses to the new
> departure airport to be paid by the airline on submission of receipts).
>
> 3. Full Refund.
>
> A full refund of 31.96 euro for the cancelled flight has been done into[/color]
your[color=blue]
> visa electron card on the 12th of November. Given that your flight was
> cancelled for reasons outside of our control (extraordinary circumstances)
> no monetary compensation under article 7 of EU261/2004 is due.
>
> I must further advise that Ryanair does not accept that passangers[/color]
purchase[color=blue]
> new full fares with alternative carriers without prior agreement with
> Ryanair to be comparable transport arrangements and Ryanair is not liable
> for the extra exspenses incurred as a result of purchasing a higter fare
> with an alternative airline.
>
> Your sincerely
>
> For and on behalf of
>
> RYANAIR LIMITED
>
> Adam Gebica
>
> Customer Relations
>
>
>
> Occorre precisare che:
>
> 1. Non era possibile nessun'altra opzione per raggiungere Pisa da[/color]
qualsiasi[color=blue]
> aeroporto della Sardegna;
>
> 2. Qualora avessi potuto chiedere il consenso a ryanair (alle due di[/color]
notte?)[color=blue]
> la soluzione utilizzata era comunque l'unica praticabile.
>
>
>
> Cosa ne pensate?
>
> Grazie
>
>
>
>
>
>
>
>
>
>[/color]

Io penso che tu ti debba appellare ad un qualsiasi ufficio ENAV che si
occupa del rispetto degli accordi europei a tutela dei passeggeri.

Certo che Ryan Air avrebbe dovuto dare il consenso.. ma chi c'era della
Ryan Air in quel frangente ??

Mi pare che sia obbligo delle linee aere garantire la prima soluzione
possibile accettata dal cliente.
In effetti. avrebbero dovuto proporti essi stessi la soluzione da te
adottata.

vedi un po' cosa ti dice l'ENAV
auguri
Lugas <kerki@tiscali.it> wrote in message
473de0c9$0$16022$5fc30a8@news.tiscali.it...[color=blue]
> Questa era la mia richiesta:
> Lugas
>
> Via xxxxx
>
> xxxxxx
>
> ITALY
>
> E-mail xxxxxxxx
>
>
>
> Spett.le EU Passanger Compensation Dept
>
> Ryanair Head Office
>
> Dublin Airport
>
> Co Dublin
>
> xxxxxxxx, OCTOBER 6, 2007
>
> Oggetto: Reimbursement cancelled flight
> Dear Sirs,
>
> On September 26, 2007 your company cancelled flight FR 9936 from Cagliari
> to Pisa.
>
> When this happened, the best solution your customer service desk was able
> to offer us, after having obliged us to spend a night in the airport, was[/color]
a[color=blue]
> flight to Pisa on September 27th at 10.30 (almost a day after our[/color]
scheduled[color=blue]
> flight).
>
> For us, however, this solution was not a possibility as we desperately
> needed to go to Pisa as quickly as possible. For this reason, we were
> obligated to purchase seats on a Meridiana flight departing from Cagliari[/color]
at[color=blue]
> 6.00 o'clock of the 27th for Florence, and then to take a bus for Pisa
> airport.
>
> Because of all the problems we were forced to face, we ask you a refund of
> the followings extra expenses (188.08 ?) we had:
>
> - to buy two Meridiana tickets from Cagliari to Florence the 27th[/color]
September[color=blue]
> 2007 at 6.00 flight IG 3462: ? 172.08
>
> - to buy two bus tickets Terravision from Florence airport to Pisa airport
> on the same date at 8.44: ? 16.00
>
> I am enclosing copies of all relevant tickets with dates and prices.
>
> If you require any further information, please feel free to contact me.
>
> Needless to say, while I understand this situation was beyond your[/color]
control,[color=blue]
> it was quite an inconvenience and I would appreciate resolving this matter
> as quickly as possible.
>
> Sincerely,Lugas
>
>
>
> e questa la loro risposta
>
>
>
> 14/11/2007
>
> Without Prejudice
>
> Mr xxxxxx
>
> xxxxxxx
>
> OurRef. xxxxxxxx
>
>
>
> Dear Mr xxxxxx,
>
> I acknowledge receipt of your letter dated on the 5th of October.
>
> I firstly do sincerely regret if you were no aware of your rights under[/color]
the[color=blue]
> EU Regulation, I am at a loss as to how this would be so, given that the
> EU261 Article 14.1 notice was displayed at the airport and the EU261[/color]
Article[color=blue]
> 14.2 passangers information leaflet was also provided to passangers of
> FR9936 on the 26/09/2007 which was cancelled due to tecnical safety issues
> with the aircraft.
>
> In the event of a cancellation passangers are provided with the EU261
> Article 14.2 leaflet witch outlines with the following options:
>
> 1. Transport on the next available flight on the same route (if for any
> reason assistance ha no been provided - receipted expenses for[/color]
refreshments[color=blue]
> and/or accomodation incurred during delay should be submitted to the[/color]
airline[color=blue]
> for payment).
>
> 2. Transport from another Ryanair departure airport or via a Ryanair hub[/color]
to[color=blue]
> the original destination (receipted public transport expenses to the new
> departure airport to be paid by the airline on submission of receipts).
>
> 3. Full Refund.
>
> A full refund of 31.96 euro for the cancelled flight has been done into[/color]
your[color=blue]
> visa electron card on the 12th of November. Given that your flight was
> cancelled for reasons outside of our control (extraordinary circumstances)
> no monetary compensation under article 7 of EU261/2004 is due.
>
> I must further advise that Ryanair does not accept that passangers[/color]
purchase[color=blue]
> new full fares with alternative carriers without prior agreement with
> Ryanair to be comparable transport arrangements and Ryanair is not liable
> for the extra exspenses incurred as a result of purchasing a higter fare
> with an alternative airline.
>
> Your sincerely
>
> For and on behalf of
>
> RYANAIR LIMITED
>
> Adam Gebica
>
> Customer Relations
>
>
>
> Occorre precisare che:
>
> 1. Non era possibile nessun'altra opzione per raggiungere Pisa da[/color]
qualsiasi[color=blue]
> aeroporto della Sardegna;
>
> 2. Qualora avessi potuto chiedere il consenso a ryanair (alle due di[/color]
notte?)[color=blue]
> la soluzione utilizzata era comunque l'unica praticabile.
>
>
>
> Cosa ne pensate?
>
> Grazie
>
>
>
>
>
>
>
>
>
>[/color]

Io penso che tu ti debba appellare ad un qualsiasi ufficio ENAV che si
occupa del rispetto degli accordi europei a tutela dei passeggeri.

Certo che Ryan Air avrebbe dovuto dare il consenso.. ma chi c'era della
Ryan Air in quel frangente ??

Mi pare che sia obbligo delle linee aere garantire la prima soluzione
possibile accettata dal cliente.
In effetti. avrebbero dovuto proporti essi stessi la soluzione da te
adottata.

vedi un po' cosa ti dice l'ENAV
auguri
Lugas <kerki@tiscali.it> wrote in message
473de0c9$0$16022$5fc30a8@news.tiscali.it...[color=blue]
> Questa era la mia richiesta:
> Lugas
>
> Via xxxxx
>
> xxxxxx
>
> ITALY
>
> E-mail xxxxxxxx
>
>
>
> Spett.le EU Passanger Compensation Dept
>
> Ryanair Head Office
>
> Dublin Airport
>
> Co Dublin
>
> xxxxxxxx, OCTOBER 6, 2007
>
> Oggetto: Reimbursement cancelled flight
> Dear Sirs,
>
> On September 26, 2007 your company cancelled flight FR 9936 from Cagliari
> to Pisa.
>
> When this happened, the best solution your customer service desk was able
> to offer us, after having obliged us to spend a night in the airport, was[/color]
a[color=blue]
> flight to Pisa on September 27th at 10.30 (almost a day after our[/color]
scheduled[color=blue]
> flight).
>
> For us, however, this solution was not a possibility as we desperately
> needed to go to Pisa as quickly as possible. For this reason, we were
> obligated to purchase seats on a Meridiana flight departing from Cagliari[/color]
at[color=blue]
> 6.00 o'clock of the 27th for Florence, and then to take a bus for Pisa
> airport.
>
> Because of all the problems we were forced to face, we ask you a refund of
> the followings extra expenses (188.08 ?) we had:
>
> - to buy two Meridiana tickets from Cagliari to Florence the 27th[/color]
September[color=blue]
> 2007 at 6.00 flight IG 3462: ? 172.08
>
> - to buy two bus tickets Terravision from Florence airport to Pisa airport
> on the same date at 8.44: ? 16.00
>
> I am enclosing copies of all relevant tickets with dates and prices.
>
> If you require any further information, please feel free to contact me.
>
> Needless to say, while I understand this situation was beyond your[/color]
control,[color=blue]
> it was quite an inconvenience and I would appreciate resolving this matter
> as quickly as possible.
>
> Sincerely,Lugas
>
>
>
> e questa la loro risposta
>
>
>
> 14/11/2007
>
> Without Prejudice
>
> Mr xxxxxx
>
> xxxxxxx
>
> OurRef. xxxxxxxx
>
>
>
> Dear Mr xxxxxx,
>
> I acknowledge receipt of your letter dated on the 5th of October.
>
> I firstly do sincerely regret if you were no aware of your rights under[/color]
the[color=blue]
> EU Regulation, I am at a loss as to how this would be so, given that the
> EU261 Article 14.1 notice was displayed at the airport and the EU261[/color]
Article[color=blue]
> 14.2 passangers information leaflet was also provided to passangers of
> FR9936 on the 26/09/2007 which was cancelled due to tecnical safety issues
> with the aircraft.
>
> In the event of a cancellation passangers are provided with the EU261
> Article 14.2 leaflet witch outlines with the following options:
>
> 1. Transport on the next available flight on the same route (if for any
> reason assistance ha no been provided - receipted expenses for[/color]
refreshments[color=blue]
> and/or accomodation incurred during delay should be submitted to the[/color]
airline[color=blue]
> for payment).
>
> 2. Transport from another Ryanair departure airport or via a Ryanair hub[/color]
to[color=blue]
> the original destination (receipted public transport expenses to the new
> departure airport to be paid by the airline on submission of receipts).
>
> 3. Full Refund.
>
> A full refund of 31.96 euro for the cancelled flight has been done into[/color]
your[color=blue]
> visa electron card on the 12th of November. Given that your flight was
> cancelled for reasons outside of our control (extraordinary circumstances)
> no monetary compensation under article 7 of EU261/2004 is due.
>
> I must further advise that Ryanair does not accept that passangers[/color]
purchase[color=blue]
> new full fares with alternative carriers without prior agreement with
> Ryanair to be comparable transport arrangements and Ryanair is not liable
> for the extra exspenses incurred as a result of purchasing a higter fare
> with an alternative airline.
>
> Your sincerely
>
> For and on behalf of
>
> RYANAIR LIMITED
>
> Adam Gebica
>
> Customer Relations
>
>
>
> Occorre precisare che:
>
> 1. Non era possibile nessun'altra opzione per raggiungere Pisa da[/color]
qualsiasi[color=blue]
> aeroporto della Sardegna;
>
> 2. Qualora avessi potuto chiedere il consenso a ryanair (alle due di[/color]
notte?)[color=blue]
> la soluzione utilizzata era comunque l'unica praticabile.
>
>
>
> Cosa ne pensate?
>
> Grazie
>
>
>
>
>
>
>
>
>
>[/color]

Io penso che tu ti debba appellare ad un qualsiasi ufficio ENAV che si
occupa del rispetto degli accordi europei a tutela dei passeggeri.

Certo che Ryan Air avrebbe dovuto dare il consenso.. ma chi c'era della
Ryan Air in quel frangente ??

Mi pare che sia obbligo delle linee aere garantire la prima soluzione
possibile accettata dal cliente.
In effetti. avrebbero dovuto proporti essi stessi la soluzione da te
adottata.

vedi un po' cosa ti dice l'ENAV
auguri
Lugas <kerki@tiscali.it> wrote in message
473de0c9$0$16022$5fc30a8@news.tiscali.it...[color=blue]
> Questa era la mia richiesta:
> Lugas
>
> Via xxxxx
>
> xxxxxx
>
> ITALY
>
> E-mail xxxxxxxx
>
>
>
> Spett.le EU Passanger Compensation Dept
>
> Ryanair Head Office
>
> Dublin Airport
>
> Co Dublin
>
> xxxxxxxx, OCTOBER 6, 2007
>
> Oggetto: Reimbursement cancelled flight
> Dear Sirs,
>
> On September 26, 2007 your company cancelled flight FR 9936 from Cagliari
> to Pisa.
>
> When this happened, the best solution your customer service desk was able
> to offer us, after having obliged us to spend a night in the airport, was[/color]
a[color=blue]
> flight to Pisa on September 27th at 10.30 (almost a day after our[/color]
scheduled[color=blue]
> flight).
>
> For us, however, this solution was not a possibility as we desperately
> needed to go to Pisa as quickly as possible. For this reason, we were
> obligated to purchase seats on a Meridiana flight departing from Cagliari[/color]
at[color=blue]
> 6.00 o'clock of the 27th for Florence, and then to take a bus for Pisa
> airport.
>
> Because of all the problems we were forced to face, we ask you a refund of
> the followings extra expenses (188.08 ?) we had:
>
> - to buy two Meridiana tickets from Cagliari to Florence the 27th[/color]
September[color=blue]
> 2007 at 6.00 flight IG 3462: ? 172.08
>
> - to buy two bus tickets Terravision from Florence airport to Pisa airport
> on the same date at 8.44: ? 16.00
>
> I am enclosing copies of all relevant tickets with dates and prices.
>
> If you require any further information, please feel free to contact me.
>
> Needless to say, while I understand this situation was beyond your[/color]
control,[color=blue]
> it was quite an inconvenience and I would appreciate resolving this matter
> as quickly as possible.
>
> Sincerely,Lugas
>
>
>
> e questa la loro risposta
>
>
>
> 14/11/2007
>
> Without Prejudice
>
> Mr xxxxxx
>
> xxxxxxx
>
> OurRef. xxxxxxxx
>
>
>
> Dear Mr xxxxxx,
>
> I acknowledge receipt of your letter dated on the 5th of October.
>
> I firstly do sincerely regret if you were no aware of your rights under[/color]
the[color=blue]
> EU Regulation, I am at a loss as to how this would be so, given that the
> EU261 Article 14.1 notice was displayed at the airport and the EU261[/color]
Article[color=blue]
> 14.2 passangers information leaflet was also provided to passangers of
> FR9936 on the 26/09/2007 which was cancelled due to tecnical safety issues
> with the aircraft.
>
> In the event of a cancellation passangers are provided with the EU261
> Article 14.2 leaflet witch outlines with the following options:
>
> 1. Transport on the next available flight on the same route (if for any
> reason assistance ha no been provided - receipted expenses for[/color]
refreshments[color=blue]
> and/or accomodation incurred during delay should be submitted to the[/color]
airline[color=blue]
> for payment).
>
> 2. Transport from another Ryanair departure airport or via a Ryanair hub[/color]
to[color=blue]
> the original destination (receipted public transport expenses to the new
> departure airport to be paid by the airline on submission of receipts).
>
> 3. Full Refund.
>
> A full refund of 31.96 euro for the cancelled flight has been done into[/color]
your[color=blue]
> visa electron card on the 12th of November. Given that your flight was
> cancelled for reasons outside of our control (extraordinary circumstances)
> no monetary compensation under article 7 of EU261/2004 is due.
>
> I must further advise that Ryanair does not accept that passangers[/color]
purchase[color=blue]
> new full fares with alternative carriers without prior agreement with
> Ryanair to be comparable transport arrangements and Ryanair is not liable
> for the extra exspenses incurred as a result of purchasing a higter fare
> with an alternative airline.
>
> Your sincerely
>
> For and on behalf of
>
> RYANAIR LIMITED
>
> Adam Gebica
>
> Customer Relations
>
>
>
> Occorre precisare che:
>
> 1. Non era possibile nessun'altra opzione per raggiungere Pisa da[/color]
qualsiasi[color=blue]
> aeroporto della Sardegna;
>
> 2. Qualora avessi potuto chiedere il consenso a ryanair (alle due di[/color]
notte?)[color=blue]
> la soluzione utilizzata era comunque l'unica praticabile.
>
>
>
> Cosa ne pensate?
>
> Grazie
>
>
>
>
>
>
>
>
>
>[/color]

Io penso che tu ti debba appellare ad un qualsiasi ufficio ENAV che si
occupa del rispetto degli accordi europei a tutela dei passeggeri.

Certo che Ryan Air avrebbe dovuto dare il consenso.. ma chi c'era della
Ryan Air in quel frangente ??

Mi pare che sia obbligo delle linee aere garantire la prima soluzione
possibile accettata dal cliente.
In effetti. avrebbero dovuto proporti essi stessi la soluzione da te
adottata.

vedi un po' cosa ti dice l'ENAV
auguri
Lugas <kerki@tiscali.it> wrote in message
473de0c9$0$16022$5fc30a8@news.tiscali.it...[color=blue]
> Questa era la mia richiesta:
> Lugas
>
> Via xxxxx
>
> xxxxxx
>
> ITALY
>
> E-mail xxxxxxxx
>
>
>
> Spett.le EU Passanger Compensation Dept
>
> Ryanair Head Office
>
> Dublin Airport
>
> Co Dublin
>
> xxxxxxxx, OCTOBER 6, 2007
>
> Oggetto: Reimbursement cancelled flight
> Dear Sirs,
>
> On September 26, 2007 your company cancelled flight FR 9936 from Cagliari
> to Pisa.
>
> When this happened, the best solution your customer service desk was able
> to offer us, after having obliged us to spend a night in the airport, was[/color]
a[color=blue]
> flight to Pisa on September 27th at 10.30 (almost a day after our[/color]
scheduled[color=blue]
> flight).
>
> For us, however, this solution was not a possibility as we desperately
> needed to go to Pisa as quickly as possible. For this reason, we were
> obligated to purchase seats on a Meridiana flight departing from Cagliari[/color]
at[color=blue]
> 6.00 o'clock of the 27th for Florence, and then to take a bus for Pisa
> airport.
>
> Because of all the problems we were forced to face, we ask you a refund of
> the followings extra expenses (188.08 ?) we had:
>
> - to buy two Meridiana tickets from Cagliari to Florence the 27th[/color]
September[color=blue]
> 2007 at 6.00 flight IG 3462: ? 172.08
>
> - to buy two bus tickets Terravision from Florence airport to Pisa airport
> on the same date at 8.44: ? 16.00
>
> I am enclosing copies of all relevant tickets with dates and prices.
>
> If you require any further information, please feel free to contact me.
>
> Needless to say, while I understand this situation was beyond your[/color]
control,[color=blue]
> it was quite an inconvenience and I would appreciate resolving this matter
> as quickly as possible.
>
> Sincerely,Lugas
>
>
>
> e questa la loro risposta
>
>
>
> 14/11/2007
>
> Without Prejudice
>
> Mr xxxxxx
>
> xxxxxxx
>
> OurRef. xxxxxxxx
>
>
>
> Dear Mr xxxxxx,
>
> I acknowledge receipt of your letter dated on the 5th of October.
>
> I firstly do sincerely regret if you were no aware of your rights under[/color]
the[color=blue]
> EU Regulation, I am at a loss as to how this would be so, given that the
> EU261 Article 14.1 notice was displayed at the airport and the EU261[/color]
Article[color=blue]
> 14.2 passangers information leaflet was also provided to passangers of
> FR9936 on the 26/09/2007 which was cancelled due to tecnical safety issues
> with the aircraft.
>
> In the event of a cancellation passangers are provided with the EU261
> Article 14.2 leaflet witch outlines with the following options:
>
> 1. Transport on the next available flight on the same route (if for any
> reason assistance ha no been provided - receipted expenses for[/color]
refreshments[color=blue]
> and/or accomodation incurred during delay should be submitted to the[/color]
airline[color=blue]
> for payment).
>
> 2. Transport from another Ryanair departure airport or via a Ryanair hub[/color]
to[color=blue]
> the original destination (receipted public transport expenses to the new
> departure airport to be paid by the airline on submission of receipts).
>
> 3. Full Refund.
>
> A full refund of 31.96 euro for the cancelled flight has been done into[/color]
your[color=blue]
> visa electron card on the 12th of November. Given that your flight was
> cancelled for reasons outside of our control (extraordinary circumstances)
> no monetary compensation under article 7 of EU261/2004 is due.
>
> I must further advise that Ryanair does not accept that passangers[/color]
purchase[color=blue]
> new full fares with alternative carriers without prior agreement with
> Ryanair to be comparable transport arrangements and Ryanair is not liable
> for the extra exspenses incurred as a result of purchasing a higter fare
> with an alternative airline.
>
> Your sincerely
>
> For and on behalf of
>
> RYANAIR LIMITED
>
> Adam Gebica
>
> Customer Relations
>
>
>
> Occorre precisare che:
>
> 1. Non era possibile nessun'altra opzione per raggiungere Pisa da[/color]
qualsiasi[color=blue]
> aeroporto della Sardegna;
>
> 2. Qualora avessi potuto chiedere il consenso a ryanair (alle due di[/color]
notte?)[color=blue]
> la soluzione utilizzata era comunque l'unica praticabile.
>
>
>
> Cosa ne pensate?
>
> Grazie
>
>
>
>
>
>
>
>
>
>[/color]